Frequently Asked Questions - Aroma Diffusers Australia
Shipping & Delivery
Q: Do you ship Australia-wide?
A: Yes, we proudly offer shipping to all locations across Australia.
Q: How long does delivery take?
A: Standard delivery typically takes 3-5 business days within Australia. Delivery times may vary depending on your location.
Products & Usage
Q: Are your diffusers safe for families with children and pets?
A: Yes! As a family-run business, safety is our top priority. All our diffusers are thoroughly tested and safe for use around children and pets.
Q: What's the difference between a diffuser and a humidifier?
A: While both add moisture to the air, diffusers are specifically designed to disperse essential oils along with water vapor, creating both aromatherapy benefits and humidity. Humidifiers focus primarily on adding moisture to the air.
Q: How long do your diffusers typically run?
A: Run times vary by model:
- Glass Dome Aroma Diffuser: Up to 10 hours
- LED Moon Lamp Diffuser: Up to 8 hours
- Firework Air Humidifier: Up to 12 hours
Maintenance & Care
Q: How often should I clean my diffuser?
A: We recommend cleaning your diffuser after every use or at least once a week if used daily. This ensures optimal performance and longevity.
Q: What type of water should I use in my diffuser?
A: We recommend using clean, room temperature tap water or filtered water. Avoid using hot water or mineral water as this may damage the device.
Product Selection
Q: Which diffuser is best for large rooms?
A: Our Devanti Glass Dome Aroma Diffuser and 1000ML Mini Dehumidifier are ideal for larger spaces, offering extended run times and excellent coverage.
Q: Do your diffusers have auto-shutoff features?
A: Yes, all our diffusers come with auto-shutoff safety features that activate when the water level is low.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through our website.
Q: Do you offer a warranty?
A: Yes, all our products come with an Australian warranty for your peace of mind.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team for return instructions.
Q: Do you offer replacements for faulty products?
A: Yes, if you receive a faulty product, please contact us immediately, and we'll arrange a replacement or refund.
Essential Oils & Aromatherapy
Q: Can I use any essential oils in your diffusers?
A: Yes, our diffusers are compatible with all standard water-soluble essential oils. We recommend using high-quality essential oils for the best experience.
Q: Do you sell essential oils?
A: Yes, we offer a range of Milano Decor essential oils that are perfectly compatible with our diffusers.
Customer Support
Q: How can I contact customer service?
A: You can reach our friendly customer service team through our website contact form or via email. We aim to respond to all inquiries within 24 hours.
Q: Do you offer product setup guidance?
A: Yes! Each product comes with detailed instructions, and we have helpful video guides on our YouTube channel.